For warranty inquiry of your items, please kindly present original receipt/invoice/email.

Please write a short and brief description of how it happened.

Please also take note of the following photos required, usually 1~2 pictures for each category will be enough.

1. Overview of the whole item (e.g. 1 photo for top of board, 1 photo for bottom of board)

2. Close up of damage with measurement tape (e.g. crack of 5cm, take one photo for each location)

3. Serial number (1 Photo will be sufficient)

Please send email to info@h2o-world.com, and we will follow up your case.

Thank you.